New M.O. | An independent voice for managed travel

What is New M.O.?

New M.O. ™ is the independent voice of managed travel—accelerating progress across the ecosystem by championing accountability, transparency, and innovation for buyers, suppliers, and intermediaries.

We empower managed travel through strategic advocacy, platforms, insights, and innovation – moving the industry forward, faster.

Why are we doing it?

Our mission is to promote and advance the integrity of managed travel by shaping industry dialogue, holding stakeholders accountable, and supporting corporate travel programs to keep travelers safe, maximize value, and make every journey count.

New M.O. collaborates with stakeholders across the managed travel ecosystem to build a stronger, smarter, and more sustainable future where managed travel continues to be a force for good, driving economic growth and strengthening human connections.

Who is New M.O.?

Kevin O’Malley and Michael Qualantone are working with TMCs, travel technology companies, suppliers, and corporate travel buyers to create a bold, independent voice for managed travel. With decades of C-level experience and vast industry networks, they are positioned to drive meaningful change and innovation in the sector.

Michael Qualantone

Partner and Founder

Connect

Kevin O’Malley

Partner and Founder

Connect

Core tenets of managed travel

No matter the size, sector, or geography, all successful managed travel programs are built on a shared set of strategic imperatives. These tenets reflect not only how programs operate, but how they create value. Visibility, measurement, and insight, powered by connected data, are essential to delivering the control, satisfaction, and outcomes that businesses and travelers expect.

1. Trusted partnerships

Managed travel relies on strong, transparent relationships, with partners who deliver consistently, act with integrity, and align with the long-term goals of the program.

2. Traveler care

A company’s duty of care begins with traveler visibility. But it doesn’t end there. A managed travel program must enable proactive support, risk mitigation, and wellbeing at every stage of the journey.

3. Program visibility & performance

Defined policies, integrated systems, and connected data unlock the insights companies need to manage budgets, assess value, calculate ROI, and drive informed decisions.

4. Traveler satisfaction

To best promote in-program compliance, travelers need access to the right combination of technology, services and content designed to simplify the experience and increase satisfaction.

5. Scalable standards

Successful programs need platforms, policies, and solutions that scale. Systems should support global reach and local nuance without introducing complexity or reducing visibility.

6. Innovation with integrity

Innovation is essential to progress, but in managed travel it must be purposeful. New ideas should solve for real programs: care, control, visibility, and value. When solutions are properly tested, scalable, and deliver on their promise, adoption follows—and the whole industry moves forward.

New M.O. values

These values guide everything we do, from our advocacy efforts to our industry partnerships and thought leadership initiatives.

Independence

We represent the managed travel ecosystem with no vested interests, guided only by what’s right for the long-term health and integrity of the sector.

Trust

We champion honest, dependable partnerships and shared accountability.

Clarity

We bring structure to complexity through transparent thinking, clear communication, and consistent positioning.

Practicality

We believe in scalable solutions that work in the real world, adapting to change and delivering value for travel managers, travelers, and suppliers alike.

Traveler experience

We believe travelers should have access to the best personalized rates and fares in the booking channel of their choice, and the confidence to know that their company and TMC are behind them, every step of the way.